Shipping policy

ZENFINITY Shipping Policy
Last updated: December 25, 2025

1. Made With Love, Shipped With Care

At ZENFINITY, every item is made with love and intention. We aim to ship worldwide and share our creations with customers across the globe. Because each order and destination is unique, every order is custom reviewed for its shipping location so we can choose the most suitable shipping method and partner for you.

2. Processing & Fulfillment Time

  • Orders are assembled and fulfilled internationally, which allows us to work with specialized partners and makers.
  • Due to this global production and fulfillment process, orders can take approximately 2–4 weeks to arrive from the date of dispatch, depending on your location and local carrier performance.
  • Processing times may vary during peak seasons, holidays, or due to high order volumes, but our goal is always to get your items to you as efficiently and safely as possible.

3. Worldwide Shipping

  • We strive to ship to as many countries as possible worldwide.
  • Because shipping options, carriers, and costs can vary by country or region, each order is individually reviewed to determine:
    • Available shipping methods
    • Estimated delivery timeframes
    • Any special handling or documentation that may be required

If we are unable to ship to your location for any reason, we will contact you using the details provided at checkout to discuss alternatives or arrange a cancellation and refund if necessary.

4. Shipping Times & Estimates

  • Estimated delivery window:
    • Standard international delivery typically ranges from 2–4 weeks after your order has been shipped.
  • Actual delivery times may be affected by:
    • Customs processing and inspections
    • Local postal or courier delays
    • Public holidays, strikes, or other service disruptions in the destination country

Please note that these timeframes are estimates only and not guaranteed delivery dates.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, and other fees imposed by your local authorities.
  • These charges, if applicable, are the responsibility of the customer and are not included in our product prices or standard shipping fees.
  • We recommend checking with your local customs office for more information on potential charges before placing your order.

6. Order Confirmation, Tracking & Updates

  • Once your order is placed, you will receive an order confirmation email.
  • When your order ships, we will send a shipping confirmation which may include tracking details where available.
  • Tracking availability and level of detail can vary based on the destination country and carrier used.

If you have questions about the status of your shipment, you can contact us using the details in the Contact section below.

7. Address Accuracy & Delivery Issues

  • Please ensure that your shipping address and contact details are accurate and complete at checkout.
  • We are not responsible for delays or failed deliveries caused by:
    • Incorrect or incomplete shipping information
    • Recipient not available to receive the package
    • Refusal of the shipment
  • If a package is returned to us due to address issues or non-collection, we will contact you to discuss reshipment (which may incur additional shipping charges) or other options.

8. Delays & Exceptions

While we and our partners work hard to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, such as:

  • Customs inspections or clearance delays
  • Carrier delays or service disruptions
  • Extreme weather conditions or natural events
  • Local holidays or peak season congestion

In such cases, we appreciate your patience and will do our best to assist and provide information where possible.

9. Contact

If you have any questions about this Shipping Policy, your order, or shipping to your location, please contact us:

We’re here to help ensure that your ZENFINITY items, made with love, reach you safely—wherever you are in the world.

Be Infinite.